Point S Tire & Auto Service, USA has significantly grown since transitioning from Tire Factory in 2015. In 2018 alone, it added 16 new retail locations and opened four new market states to its expanding roster of branded Point S Tire & Auto Service stores as it pushes towards the East Coast.
“Our co-op was created in 1983, with a singular Mission in mind – ‘we exist to make our Members successful’ – and I challenge my leadership team to live that Mission every day,” said Walter Lybeck, CEO of Point S Tire & Auto Service, USA.
Annually, Point S Tire & Auto Service, USA conducts a detailed Owners Survey, measuring Co-op Members satisfaction using a Net Promoter Score.
“Members’ success in performance is critical to our team and our growth. We asses store performance through a Net Promoter Score. When evaluating customer service, this is the premier process to measure the company’s performance to its Member/Owners,” reported Clint Young, Director of Sales and Business Development, Point S Tire & Auto Service, USA. “It’s more than a number for us – it drives our direction and reinforces the decisions we make across the Co-op every day.
Based on results from the 2018 Member Survey, Point S Tire & Auto Service, USA averaged a 69 percent according to the Net Promotor. For most tests, this is might be a concern, yet the Net Promotor ecosphere pushes Point S into a world-class level of performance. For the Members, they join an elite class of customer-focused organizations and in a premier position to attract other independent tire dealers to join this Co-op.
“Focusing on evaluating performance gives us the opportunity to join the gold standard category with companies like USAA Insurance, Costco and Nordstrom is outstanding. It energizes our team to always provide expert service. This commitment across the co-op is yet another reason for independent tire dealers to be attracted to Point S. We provide a complete solution and world-class service that intrigues new members and retains them as owners indefinitely – that’s our goal,” explained Young.
Point S Tire & Auto Service, USA has Preferred Partnerships with Michelin, Goodyear, Hankook, and Nokian along with proprietary loyalty programs, marketing support, and solutions to increase tire dealer’s gross profit.
By focusing on the dealer’s complete success, it’s no surprise that in the past 18 months Point S Tire, USA added 34 new locations, expanded into four new states, and opened its fourth distribution center in Memphis, TN.
“Our Members challenge my team with strategically growing the company. We know our Mission is the foundation of achieving those goals. As the industry faces disruption, bankruptcies, and further consolidation – the success and satisfaction of our Members have never been more important,” said Lybeck. “Success in our industry is simple: provide the products, tools, and resources for independent tire dealers to make money and help them satisfy their customers. Those tools are fostered in our Member’s showroom, not in a boardroom or driven by tire vendors.
“We’ve got a great team; we’re focused on growing the Point S brand and helping our Members be successful. That’s why our Net Promotor Score keeps climbing. Our Members loyalty is amazing, and will it fuel our success as we continue to cement our position as the largest cooperative of independent tire dealers on the planet. I hope it’s a beacon of opportunity for independent tire dealers to join.”
If you would like to know more about Point S USA’s program and opportunities, please visit JoinPointSTire.com.
Point S Tire & Auto Service, USA
Is a cooperative, made up of over 200 stores, in 19 states with four distribution centers and growing. Members own the cooperative and receive volume bonus benefits, patronage from their purchases and profits of the company. Founded in 1983, the company has grown by providing its Members effective local marketing and buying programs.